Terrible Experience – Avoid This Hotel!
I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality.
We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused.
This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.
Nurse Murl
家庭出遊
豪華雙床房
入住於2025年04月
5.0
超讚
評價於:2025年06月24日
I recently stayed at Sunday Hevea and had a wonderful experience. The room was incredibly spacious, clean, and very comfortable — perfect for relaxing after a day of exploring.
One of the highlights of my stay was definitely the food. Every meal I tried was delicious and freshly prepared, with a good variety of local and international options. The breakfast buffet had plenty of choices, and the restaurant staff were attentive and friendly.
Overall, I highly recommend this hotel if you’re looking for big, comfortable rooms and tasty food. I would happily come back again!
訪客用戶
夫妻/情侶出遊
豪華雙床房
入住於2025年10月
1.7
評價於:2025年10月13日
Hotel was understaffed by their own admission, waited 2 hours before room was ready for check-in. Room fridge was not working, no room slippers and floor was not exactly dust free. No complementary water. Totally no service at the restaurant, customers were just ignored by waitstaff. Pool users passes thru the restaurant wet and in swimwear. Lobby was full of unattended customers.
CjDLeon
夫妻/情侶出遊
豪華雙人間
入住於2025年03月
4.2
很好
評價於:2025年03月18日
Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.
訪客用戶
家庭出遊
兩臥室豪華間
入住於2025年07月
1.7
評價於:2025年07月20日
They were understaffed. Lots of people are complaining in the lobby for waiting 2 1/2 hrs and more. Standard check-in is 12NN, some arrived later yet still had to wait. No complimentaries, even said that cancelling is allowed but they won't issue a refund, even if it's their issue in the first place.
When we checked in, the main door is crooked (so we are unsure of our safety esp since we have kids), there are no bath towels despite telling them thrice. I had to call the lobby 7x and no one was answering the call, so I had to call The Table (restaurant) yet no towels came in.
There are no door mats, my kid slipped because the floor is wet and we just had to use our own clothes to dry them out.
This is a horrible stay!!! The hotel looks good on the outside but their service and basic amenities are not hotel-worthy! Will never recommend booking here.
訪客用戶
家庭出遊
豪華雙床房
入住於2025年04月
4.5
很好
評價於:2025年05月01日
Beds are comfortable and breakfast is good. Swimming pool looked attractive but did not go.
안녕사마
獨自出遊
豪華雙人間
入住於2025年06月
3.2
評價於:2025年09月14日
총 10일 정도 머문거같은데
청소 해달라고 몇번을 말해도 알았다고해놓고 안해줌
몇번을 얘기해야 해주던데
베드 커버도 말해도 알겠다고만하고 안갈아줌
서비스가 진짜 짜증날정도임
방음 1도 안됨
가성비로따지면 괜찮음
Ana the Explorer
家庭出遊
豪華雙床房
入住於2024年12月
3.5
評價於:2024年12月29日
It was quite hard to contact them since the phone provided on the app was not updated, it was also hard to find an email address. The location is OK, there is a chapel, an italian restaurant and a cafe right in front of it. The service was slow and their coffee was not as expected in the restaurant. Their breakfast was amazing, the room was spacious. What amazed me the most, was the views from the room.
訪客用戶
家庭出遊
豪華雙床房
入住於2024年12月
3.2
評價於:2024年12月20日
호텔에 4시 언저리에 도착했음에도 불구하고 체크인하는데 20분 넘게 기다리고 시티뷰 신청했는데도 그냥 아무데나 준 걱 같고 식사포함 결제 했음에도 불구하고 식사 포함이 아니라고 프론트에서는 말하더라고요. 방 정리하고 다시 가서 여러 가지로 캼플레인하니 그제야 어떻게 보상해줄까? 보상 바라고 말한 건 아니니 보상을 받지도 않았고 여튼 별로 유쾌한 호텔은 아닙니다.
CliffHanger
獨自出遊
豪華雙人間
入住於2024年12月
5.0
超讚
評價於:2024年12月14日
Kudos to the GM Aries & the rest of the team for quickly correcting mistakes & making sure that my stay is a pleasant one. The hotel is conveniently located in an easy to access part of Angeles City, near to everything you need but quiet enough to provide one with peace & serenity. The staff were friendly, warm & accommodating. The pool is inviting & the atmosphere is great. I’ll book here again for my next visit in Angeles City.
匿名用戶
家庭出遊 兩臥室豪華間
入住於2025年04月
1.0
評價於:2025年05月02日
Terrible Experience – Avoid This Hotel!
I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality.
We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused.
This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.
Nurse Murl
家庭出遊 豪華雙床房
入住於2025年04月
5.0
超讚
評價於:2025年06月24日
I recently stayed at Sunday Hevea and had a wonderful experience. The room was incredibly spacious, clean, and very comfortable — perfect for relaxing after a day of exploring.
One of the highlights of my stay was definitely the food. Every meal I tried was delicious and freshly prepared, with a good variety of local and international options. The breakfast buffet had plenty of choices, and the restaurant staff were attentive and friendly.
Overall, I highly recommend this hotel if you’re looking for big, comfortable rooms and tasty food. I would happily come back again!
訪客用戶
夫妻/情侶出遊 豪華雙床房
入住於2025年10月
1.7
評價於:2025年10月13日
Hotel was understaffed by their own admission, waited 2 hours before room was ready for check-in. Room fridge was not working, no room slippers and floor was not exactly dust free. No complementary water. Totally no service at the restaurant, customers were just ignored by waitstaff. Pool users passes thru the restaurant wet and in swimwear. Lobby was full of unattended customers.
CjDLeon
夫妻/情侶出遊 豪華雙人間
入住於2025年03月
4.2
很好
評價於:2025年03月18日
Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.
訪客用戶
家庭出遊 兩臥室豪華間
入住於2025年07月
1.7
評價於:2025年07月20日
They were understaffed. Lots of people are complaining in the lobby for waiting 2 1/2 hrs and more. Standard check-in is 12NN, some arrived later yet still had to wait. No complimentaries, even said that cancelling is allowed but they won't issue a refund, even if it's their issue in the first place.
When we checked in, the main door is crooked (so we are unsure of our safety esp since we have kids), there are no bath towels despite telling them thrice. I had to call the lobby 7x and no one was answering the call, so I had to call The Table (restaurant) yet no towels came in.
There are no door mats, my kid slipped because the floor is wet and we just had to use our own clothes to dry them out.
This is a horrible stay!!! The hotel looks good on the outside but their service and basic amenities are not hotel-worthy! Will never recommend booking here.
訪客用戶
家庭出遊 豪華雙床房
入住於2025年04月
4.5
很好
評價於:2025年05月01日
Beds are comfortable and breakfast is good. Swimming pool looked attractive but did not go.
안녕사마
獨自出遊 豪華雙人間
入住於2025年06月
3.2
評價於:2025年09月14日
총 10일 정도 머문거같은데
청소 해달라고 몇번을 말해도 알았다고해놓고 안해줌
몇번을 얘기해야 해주던데
베드 커버도 말해도 알겠다고만하고 안갈아줌
서비스가 진짜 짜증날정도임
방음 1도 안됨
가성비로따지면 괜찮음
Ana the Explorer
家庭出遊 豪華雙床房
入住於2024年12月
3.5
評價於:2024年12月29日
It was quite hard to contact them since the phone provided on the app was not updated, it was also hard to find an email address. The location is OK, there is a chapel, an italian restaurant and a cafe right in front of it. The service was slow and their coffee was not as expected in the restaurant. Their breakfast was amazing, the room was spacious. What amazed me the most, was the views from the room.
訪客用戶
家庭出遊 豪華雙床房
入住於2024年12月
3.2
評價於:2024年12月20日
호텔에 4시 언저리에 도착했음에도 불구하고 체크인하는데 20분 넘게 기다리고 시티뷰 신청했는데도 그냥 아무데나 준 걱 같고 식사포함 결제 했음에도 불구하고 식사 포함이 아니라고 프론트에서는 말하더라고요. 방 정리하고 다시 가서 여러 가지로 캼플레인하니 그제야 어떻게 보상해줄까? 보상 바라고 말한 건 아니니 보상을 받지도 않았고 여튼 별로 유쾌한 호텔은 아닙니다.
CliffHanger
獨自出遊 豪華雙人間
入住於2024年12月
5.0
超讚
評價於:2024年12月14日
Kudos to the GM Aries & the rest of the team for quickly correcting mistakes & making sure that my stay is a pleasant one. The hotel is conveniently located in an easy to access part of Angeles City, near to everything you need but quiet enough to provide one with peace & serenity. The staff were friendly, warm & accommodating. The pool is inviting & the atmosphere is great. I’ll book here again for my next visit in Angeles City.
星期天橡樹酒店度假村
(Sunday Hevea Hotel and Resort)附近飯店推薦
常見問題
星期天橡樹酒店度假村的入住和退房時間是什麼?
入住時間:14:00以後 退房時間:12:00以前
星期天橡樹酒店度假村是否提供早餐?
飯店提供早餐。
星期天橡樹酒店度假村提供哪些設施及服務?
泳池,停車場,24小時服務
星期天橡樹酒店度假村附近有什麼熱門景點?
Clark Parade Grounds(約5.9公里),克拉克恐龍島公園(約7.6公里),克拉克野生動物園和冒險公園(約8.2公里)
匿名用戶
家庭出遊
兩臥室豪華間
入住於2025年04月
Nurse Murl
家庭出遊
豪華雙床房
入住於2025年04月
訪客用戶
夫妻/情侶出遊
豪華雙床房
入住於2025年10月
CjDLeon
夫妻/情侶出遊
豪華雙人間
入住於2025年03月
訪客用戶
家庭出遊
兩臥室豪華間
入住於2025年07月
訪客用戶
家庭出遊
豪華雙床房
入住於2025年04月
안녕사마
獨自出遊
豪華雙人間
入住於2025年06月
Ana the Explorer
家庭出遊
豪華雙床房
入住於2024年12月
訪客用戶
家庭出遊
豪華雙床房
入住於2024年12月
CliffHanger
獨自出遊
豪華雙人間
入住於2024年12月
匿名用戶
家庭出遊 兩臥室豪華間
入住於2025年04月
Nurse Murl
家庭出遊 豪華雙床房
入住於2025年04月
訪客用戶
夫妻/情侶出遊 豪華雙床房
入住於2025年10月
CjDLeon
夫妻/情侶出遊 豪華雙人間
入住於2025年03月
訪客用戶
家庭出遊 兩臥室豪華間
入住於2025年07月
訪客用戶
家庭出遊 豪華雙床房
入住於2025年04月
안녕사마
獨自出遊 豪華雙人間
入住於2025年06月
Ana the Explorer
家庭出遊 豪華雙床房
入住於2024年12月
訪客用戶
家庭出遊 豪華雙床房
入住於2024年12月
CliffHanger
獨自出遊 豪華雙人間
入住於2024年12月